Please read our Terms and Conditions of Sale.

VAT
Do I pay UK sales tax (VAT)? Customers from EC member states are charged UK VAT at 17.5% unless you have a business registered for VAT and are able to provide proof of your country code and VAT number. Orders received from outside the EU will be automatically charged without VAT

Returns Policy
Please return faulty goods to us at Shoreham Airport for repair or replacement. Should any of our products fail to meet your requirements, they may be returned within 28 days for a full refund providing they are unused and in their original packaging. Please note: When returning goods to us it is the customers duty to ensure the goods are sent on an insured service. Transair are not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.

When purchasing goods such as computer software, it is the duty of the customer to make sure you have ordered is compatible with your computer system or software. If you are returning an item for replacement you will be charged postage and packing for the return of the correct item. All products purchased from Transair Pilot Shop are guaranteed for a minimum of 12 months. This excludes videos and computer software, which can only be returned for replacement if faulty.

Pricing
Transair Pilot Shop pay special attention to our pricing, but sometimes goods maybe priced incorrectly. If an item's price is lower than our quoted price, we will charge the lower amount and deliver the item to you. If an item's correct price is higher than our quoted price, we will at our discretion honor the lower price. Sometimes we may not be aware of the price difference and therefore you will be charged the higher price, should this happen and you inform us of the discrepancy we will refund you the difference. Prices and availability are subject to change without notice.

Delivery
UK Delivery is within normal office hours usually within 2 to 3 working days from receipt of the order, if we receive your order before 12pm it will be despatched that day. If your order is received after 12pm, we will despatch the following working day. If for any reason we cannot deliver your order within this time period we will contact you immediately to inform you of the new delivery date, if this doesn't suit you, you may cancel your order. We will not charge your credit card until items are despatched. In the event that we can only supply part of your order, you will not be charged for the remainder until we have despatched the items to you

Overseas Customers: Should part of your order be out of stock, we will despatch the items that are available immediately. At the same time, we will contact you by e-mail to advise you of the situation. The remaining items can then be placed on back order, although this will incur an additional postage charge. Alternatively, they can be removed from the order and then re-ordered on another occasion.

Transair Pilot Shop will notify you if an item is no longer available and offer substitute goods where possible. If you do not wish to accept the substituted goods then you may cancel your order.

Copyright & Trademark
This web-site is owned and operated by Transair UK Limited. The material contained on this Web Site, including design, text, graphics, and all other information on this Site are copyright Transair UK Ltd. All rights reserved. Any unauthorised use of the material on this site without the prior permission may violate copyright. Transair respects all relevant trademarks which are marked accordingly.

If you have any questions/comments about privacy, you should email us info@transair.co.uk