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faq

Frequently Asked Questions

Your website shows prices including VAT, I am outside of the EU, do I pay VAT?
No, if you are a business registered for VAT that is able to provide proof of your VAT number or an individual ordering from outside the EU you will not pay VAT. This will be removed when you have either logged in to the website or are checking out.""

What type of card payments do you take?
We can accept payment by Visa, Mastercard and PayPal. We do not accept payment from American Express, Diners Card, Visa Electron, Lasor, Solo and EDC/Maestro.""

Has payment gone through? I made a mistake, my card is visa not mastercard
This is not a problem, our systems recognise the card type from the number. Providing you have entered the correct card number, this would have gone through.""

How do I place an order?
Once you have found the products you want, simply add them to your shopping basket and click the "Check Out" button. You will then need to enter your card registered address details (this is where you creditcard bill goes to), once you have done that you will be shown the postage option, select your card type and then enter your creditcard number. Finally, check that everything is correct and submit the order online. Our website is totally secure but if you would rather place your order over the phone simply call our mail-order team on 00 44 (0)1273 466000 and they will take your order. You can also go in to one of our great Pilot Shops, which are open 7 days a week.""

What is your returns policy?
All products purchased from Transair are guaranteed for a minimum of 12 months. Should an item prove to be faulty please return the item to us at Shoreham Airport for repair or replacement. Should any of our products fail to meet your requirements, they may be returned within 30 days for a full refund providing they are unused and in their original packaging. Returned safety/survival equipment such as lifejackets, liferafts and parachutes are subject to a servicing charge. DVDs and PC CD-ROMs are non-returnable once the packaging has been opened.

Download a returns form

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Can I see the product before purchasing it?
Yes, of course. Simply visit one of our great Pilot Shops, our shops at Shoreham Airport and Gloucester Airport are open 7 days a week.""

Do you deliver on Saturdays?
Unfortunately, we can not offer a guaranteed Saturday delivery service.""

Can I redeem a gift voucher online?
Unfortunately not. They can be redeemed by post, simply send in the voucher with your order or they can be taken to one of our Pilot Shops.""

Do you ship internationally?
Yes, very much so. Transair currently despatch goods to over 100 countries world-wide.

When ordering goods from overseas, please be advised that you are responsiable for the import duties/taxes in your country. You may wish to check with your local authorites what these will be prior to placing your order.""

How do I know you have received my order?
Once you have completed your order, you will be emailed an order conformation. This it to let you know we have received your order. Once your order has been processed and has been despatched, you will receive another email letting you know your order is on its way. You can login to the website at anytime during the process to track the status of your order.""

How do I select a delivery address?
On the billing address page, there is a check box for you to tick if you wish to add a delivery address. When you proceed, you are then taken to your address book. If you have previously entered a delivery address, simply select where you want the goods to be shipped. If you need to enter a delivery address, click on the add address button enter your address and save it. You will then need to select that address before continuing.""

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